Aug 07, 2024
Anthem is making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members impacted by wildfires in California
UPDATE - The changes are in effect:
- July 28 through August 30, 2024, for members who live in Kern County and are impacted by the Borel wildfire emergency.
- July 25 through August 23, 2024, for members who live in Butte, Plumas, and Tehama counties and are impacted by the Park wildfire emergency.
Anthem wants to help make sure members have access to the healthcare they need. The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.
- Emergency or urgent care
- Receive emergency or urgent care from any doctor or hospital, even if they are not in the plan’s network.
- Call 833-285-4030 for help finding a provider.
- Reach care management programs by calling 833-285-4030.
- Prescription drug refills
- Receive up to a 30-day emergency refill at any pharmacy now.
- Report an address change to 833-285-4030 to receive Anthem home delivery pharmacy medication.
- Medical equipment that is lost or damaged
- Replacement medical equipment. Call us at 833-285-4030.
- Eyeglasses or contact lenses that are lost or damaged
- Replacement eyeglasses or contact lenses. Call us at 833-285-4030.
- Preapprovals or referrals
- Extra time allowed, no late fees. Call 833-285-4030 for an extension.
- Filing a claim
- Extensions allowed. Call 833-285-4030 for an extension.
- Mental health support and life challenges
- Call the 24/7 EAP crisis line at 877-208-8240.
- Anthem website also offers resources for mental health support.
- Crisis support is available. Call 988 or go to 988lifeline.org to reach the confidential Suicide & Crisis Lifeline. Help is available 24/7.
For assistance during this emergency, please call at 833-285-4030, Monday through Friday, 8 a.m. to 6 p.m. PT.
