Oct 26, 2023
Covered California for Small Business (CCSB) has announced several admin and portal updates.
Admin updates
Disabled ACH Feature & Reinstatement Policy: Effective immediately, CCSB will begin to enforce their policy on payments that have been returned unpaid and the number of times a policy can be reinstated after termination for non-payment.
Returned Payment Policy: The ability to enter one time or recurring ACH payments through MyCCSB.com, will be restricted for a 12-month span (365 days) when 2 RETURNED PAYMENTS have occurred on the account within a 6-month span (183 calendar days).
- After the first occurrence, a notice will be sent to the Employer mailing address on file, providing you with the reason for the returned payment.
- After the second occurrence, a notice will be sent to the Employer mailing address on file, providing you with the reason for the returned payment and notice that all payments must be made with a Cashier’s Check or Money Order for a period of 12 months beginning the first of the month following the last paid through date. Payment made with business or personal checks will be returned to sender.
- MyCCSB.com will automatically reinstate the ACH functionality after 365 calendar days from the last returned payment.
NOTE: Notices will be sent out based on the mode of delivery selected by the Employer. For example: If the Employer is opted into paperless delivery, they will only get an email notice with their Agent CCed if one is attached. If they are not opted into paperless delivery, notices will be physically mailed to the Employer only.
Policy Reinstatement after Termination for Non-Payment: A qualified employer terminated due to non-payment of premium, may only reinstate once during the 12-month period beginning at the time of their original effective date or from their most recent renewal date, whichever is more recent. Exceptions will be considered on a case-by-case basis.
CCSB has made several enhancements to the portal that are now live as of Oct 23rd!
New Renewals: Starting with Jan 2024 renewals, CCSB has updated the format and included employee worksheets based on the current offerings. The Renewals and EE Worksheets can be found through the Employer Dashboard on MyCCSB.com under “Documents > Letters”. The Employer Proposal and the Employee Renewal Worksheets will be listed separately. The Employee worksheets are only available through the portal and will not be physically mailed with the Employer Renewal.
SIC Requirement: The portal will now require the SIC when entering a new business case or completing a renewal when the SIC is missing.
Employer Dashboard Return Button: As requested from many of you, when you are on an Employee Dashboard, you now have a new option at the top of the page to return to the Employer Dashboard.
Contact your Amwins Connect Regional Sales Manager for more information.
