Mar 18, 2020
Anthem Blue Cross is making important changes to their benefits in response to COVID-19. They are expanding access to care, eliminating certain out-of-pocket expenses, and offering guidance and support to members:
24/7 Virtual Care and Assessment
Online visits are available with doctors at no cost for fully insured members through June 14, 2020. By logging into their anthem.com/ca account, they can connect with a doctor through LiveHealth Online for a video or Virtual Care text session. The doctor can evaluate their symptoms, help them understand whether they're at risk for COVID-19, and let them know whether they need to visit a local health care provider in person for COVID-19 testing. Members can download the free Sydney Care mobile app on Android or iOS for a quick and easy way to evaluate their symptoms. Coronavirus Assessment functionality is expected to be available within the next week.
Pharmacy Benefits
Members can refill most prescriptions early. Where permitted, Anthem is relaxing early prescription refill limits for members who want a 30-day supply of most maintenance medications early. If their plan includes a 90-day mail-order pharmacy benefit, members should talk to their doctor about whether it’s appropriate to change from a 30-day to a 90-day supply. Members can get their 90-day supply through Anthem’s home delivery pharmacy for most medications. They can call the Pharmacy Member Services number on their ID card to learn more.
Testing
The Anthem health plan covers COVID-19 testing and the visit where they get the test with no out-of-pocket costs. If they're diagnosed as having COVID-19, their Anthem health plan benefits apply to treatments.
Anthem members are encouraged to visit anthem.com/ca/blog for the latest news, prevention information, and benefit options.
Contact your LISI Regional Sales Manager for more information.
