Jun 27, 2024
As previously shared, in late February a cybercriminal gained unauthorized access to the systems of Guardian's vendor, Change Healthcare (CHC), which caused widespread disruption across the health care industry and impacted the data of a substantial proportion of people in America. CHC recently notified Guardian that it identified them as one of many companies whose member data was affected by the security incident. Although Guardian's subsidiaries were not explicitly mentioned in the notification, Guardian's understanding is that they may have also been impacted. As a valued partner, they want to make sure you know about this development.
CHC will send direct notice letters to individuals they determine to be affected and for whom they have sufficient addresses. Guardian will also be making the information available on their website and notifying ASO planholders in accordance with their contracts.
CHC is proactively offering resources to any individuals who are concerned about the security of their personal information. The resources include free credit monitoring and identity theft protection for two years and can be accessed by calling their dedicated call center at 1-866-262-5342, Monday through Friday, 8 a.m. to 8 p.m. CT.
More information about the attack on CHC, the type of information that was affected, and what individuals can do to protect their identity is available here. To learn more about the steps Guardian has taken to mitigate disruption to members and providers during CHC’s outage, visit: guardianlife.com/change-healthcare.
Guardian regrets any concern or difficulty this situation has caused. They remain committed to their 164-year-old legacy of honoring our promises to customers and partners and are grateful for the trust you’ve placed in them.
