Jun 03, 2024
As benefit plans expand to meet the rising expectations of today’s workforce, employers are faced with increasing challenges around lack of benefit education – MetLife’s 2024 U.S. Employee Benefit Trends Study found 62% of employees are not completely confident they know about all of the benefits offered to them, which can result in lower benefit utilization and satisfaction. MetLife's data also finds 73% of employees say benefits integration is important to them, underscoring increased expectations for streamlined and cohesive experiences.
MetLife announced a significant customer experience enhancement with an expanded connected benefits capability – creating more value for both employers and employees when benefits are packaged and designed to work together. The upgraded functionality utilizes technology to screen certain permission-based medical and pharmacy claims and user activity to deliver personalized benefit education and streamlined claims processes across MetLife’s robust portfolio of products.
As a market leader with one of the industry’s largest voluntary benefit portfolios, MetLife brings deep expertise in offering solutions that meet the needs and goals of today’s workforce. MetLife Connected Benefits taps into the strength of these robust benefit solutions, linking seamless experiences and providing comprehensive education that drives utilization. MetLife’s data finds employees who choose and successfully use benefits are holistically healthier, leading to better business outcomes including employees who are 1.3x more likely to feel loyal and engaged at work.
MetLife Connected Benefits is enhancing holistic experiences across the product portfolio, for example:
- Nayya Claims is now the primary technology solution to analyze medical claims data which enables MetLife Connected Benefits for accident & health (A&H) and dental products. Nayya Claims’ sophisticated technology intakes permissioned medical and pharmacy claims data to proactively identify claims opportunities and scenarios where additional services may be available, such as offering more frequent dental cleanings for employees diagnosed with diabetes or who are currently pregnant.
- This is an enhancement of MetLife’s current capabilities that leverage data across MetLife’s accident and health (A&H), disability, and dental insurance to link and identify additional benefit opportunities.
- MetLife Legal Plans and MetLife and Aura Identity & Fraud Protection also links employee experiences. For example, Identity & Fraud Protection can detect a new loan inquiry on an employee’s credit file and proactively serve up access to legal services to support loan-related activities such as the home buying process. And once an employee completes their digital estate plan, they are reminded that they can securely store and share copies of their estate plan documents using the Aura vault.
Contact your Amwins Connect Regional Sales Manager to build a comprehensive and meaningful benefits package.
