Apr 14, 2025
Sutter Health, in keeping with their ongoing commitment to enhance the customer experience are streamlining the way you and your clients connect with them. Please note the following updates:
There is a new email address to service you and your clients’ needs, from premium billing to enrollment, sales and more! Going forward, please use shpserviceteam@sutterhealth.org. Emails sent to the following mailboxes are no longer available:
- shpenrollmentmailbox@sutterhealth.org
- shpbilling@sutterhealth.org
- shpaccountservices@sutterhealth.org
- shpsales@sutterhealth.org
- shpbroker@sutterhealth.org
Member Services, Account Services and Broker Services are now integrated as the Customer Service team. Members, brokers and employers can contact Customer Service at 855-315-5800 (TTY 855-830-3500) on weekdays, from 8 a.m. to 7 p.m., to answer benefit or premium billing questions, schedule appointments and more.
Contact your Amwins Connect Regional Sales Manager for more information on Sutter Health Plans.
