Dec 26, 2023
Set your CoPower groups up for success with these admin reminders.
Retroactive Member Terminations
Retro terminations are not allowed. Member terminations should be reported within 15 days of the employee’s separation. If claims are incurred before CoPower is notified of a termination, the client’s company will be responsible for those charges.
Cancellations
Group cancellation requests must be submitted prior to the effective date of the cancellation. Retroactive cancellations are not allowed. For example, for a 12/31/2023 cancellation date, the request must be received during the month of December. Requests received after 1/1/2024 will receive a cancellation date of 1/31/2024.
Note: Employers are responsible for notifying employees in a timely manner when coverage is canceled. All claim charges incurred after the plan has been canceled will be the responsibility of the employer.
Reinstatements
Companies changing carriers will be allowed to reinstate their plan if they are declined or there is a delay in the approval of their new plan.
Statements
Please remind brokers that clients should always check both sides of each page of their invoice when reviewing monthly charges. In addition, they should report any discrepancies within 30 days. They must pay all amounts listed in the bill by the due date. If they do not pay this amount by the due date, their health coverage can be cancelled. They will receive a grace period before their plan can cancel their coverage for not paying the amount due.
Late Fee
A $20.00 late fee will be assessed if the Total Amount Due is not received by 1st of the premium month billed.
Member Address Changes
Groups must provide CoPower with any member address changes to ensure the correct address is on file.
COBRA/Cal-COBRA Status Notification
Federal (COBRA) and California State (Cal-COBRA) laws allow for continuation of group health benefits by individuals who lose coverage as a result of certain ‘qualifying events’. In order to maintain compliance with these laws, notification of the current group status must be submitted to CoPower on an annual basis. Please let your brokers know that groups must fill out and submit the Federal COBRA/Cal-COBRA Status Notification Form and submit to CoPower.
CoPower is dedicated to making administration easy for their groups.
Sign up for Auto Pay and never late again!
Make sure your clients never forget a premium payment again by encouraging them to sign up for ACH Auto Pay! Setting up ACH auto pay is easy, and a voided check is no longer required.
Note: Please allow up to one billing cycle to process your request.
Credit/Debit Cards Now Accepted through Quick Pay
CoPower can accept monthly premiums via credit/debit card using Quick Pay. Quick Pay is easily accessible and allows Groups another payment option to ensure their premiums are paid on time.
There is a third-party processing fee (3%) that is charged by the bank that CoPower collects at the time of processing. This processing fee only applies to credit cards. Debit cards have no processing fee. Only Visa, Mastercard, and Discover credit cards are accepted.
Log in to Empower!
Your clients can view group and member information, review their invoices, pay online, access group and employee forms… it’s all available through Empower!
To set up their Empower profile, please have them contact our Customer Success team at 888.920.2322. They will provide them with a personalized link to get them on their way to being empowered!
To make ancillary easy for your clients, contact your Amwins Connect Regional Sales Manager to discuss CoPower options.
