Aug 08, 2023
Sterling Administration has announced improvements to address the source of recurring requests for revised invoices, to identify the correct source of payments (i.e., the payors), and/or to address the method of payment for COBRA renewals.
Effective immediately, submitting a COBRA renewal application will trigger an email to all parties included on the renewal (employer, broker, and general agent), confirming:
- Who is paying the COBRA renewal fees; and
- How they will be paying.
Parties will have five (5) business days to review and advise. If Sterling has not heard within that period, they will assume that the renewal summary is complete and accurate, and will invoice per that summary, to the paying party listed, using the payment method that has been selected.
Thus, if the renewal summary is correct, no further action will be needed.
If the renewal summary is not correct, the appropriate party should reach out to Sterling Administration's Account Management Team within the five-day review period. Sterling will then allow the group to update the application and resubmit it online at no additional cost.
For questions or concerns, please contact your Amwins Connect Regional Sales Manager.
