Aug 24, 2020
Members of UnitedHealthcare’s fully insured health plans who been affected by the California Wildfires are getting additional support through September 2, 2020:
- Access to Care: Members who may have been displaced from their homes or whose network or medical facility is inaccessible can call the number on the back of their ID card for assistance. If a network provider is not available, out-of-network care will be covered at their in-network coinsurance level.
- Early Prescription Refills: Affected members can fill existing prescriptions early (one time, 90-day refill) and/or replace durable medical equipment if necessary (hearing aids, eyeglasses, and dentures).
- Relaxed Deadlines: UnitedHealthcare is relaxing time limits for notifications, referrals, and pre-certification requirements. They are also extending filing deadlines for claims and appeals
- UnitedHealthcare App: Those enrolled in employer-sponsored health plans and individual health plans can download the free UnitedHealthcare app for Android and Apple. With the app, they can access their health plan ID card, review and manage prescription medications, locate nearby network care providers and facilities, view account information, and more. Eligible plan participants can also use the app to schedule and conduct a virtual visit with a doctor and arrange a callback from a UnitedHealthcare customer service advocate. (There may be additional out-of-pocket costs for telemedicine services depending on the plan and any applicable state requirements.)
Help for the Broader Community
Optum is offering a free emotional-support help line for any affected individuals even those who are not UnitedHealthcare members. Callers may also get referrals to community resources. It’s available 24 hours a day, seven days a week for as long as necessary at 866-342-6892.
UnitedHealthcare is also offering emotional-support resources and information online.
