Mar 31, 2022
As part of Guardian’s ongoing strategy to streamline and better secure your access to the their Anytime service portal, Guardian would like to announce the following updates designed to enhance your experience.
Expansion of broker role
What’s changing: You can now make eligibility changes and view your clients’ bills using your broker portal. You will no longer need to rely on using your clients’ portal.
When: No need to wait, you can start using your added access today.
Enhanced login security for broker firms
What’s changing: Guardian will phase out the use of challenge questions as an option at sign-in for authentication. Instead, following industry standards concerning online security and data protection, a pin code will be sent to your phone or email for verification.
When: April 29, 2022.
Next steps: In preparation for this change, for those individuals from your office who do not have individualized access to Guardian Anytime, you may:
- Assign Guardian Anytime access to them, which will give you control on the type of access they have.
- Or, have those individuals register on Guardian Anytime and create their own unique IDs and passwords. To have access to your cases you will need to provide your team member with your Producer ID and Policy number of one of your Guardian customers.
Enhanced security for your clients
What’s changing: In the coming weeks, Guardian will begin to introduce the Authorized Approver of Access (AAA) designation role to existing customers. This security enhancement allows clients to grant users with employer or TPA roles access to the Guardian Anytime service portal.
Additionally, in the next few months, they will begin phasing out the use of challenge questions as an option at sign-in for authentication. Instead, following industry standards concerning online security and data protection, a pin code will be sent to your clients’ phone or email for verification.
