Jan 10, 2025
Aetna's Resources for Living℠ has published a resource guide with valuable information for all individuals and organizations affected by the Southern California wildfires — regardless of whether they have an Aetna plan. In addition, the following phone lines are available:
- Individuals without access to Resources for Living may call (833) 327-2386 for resource referrals.
- Members with access to Resources for Living (Small Group | AFA) should call their assigned RFL number to access services.
All Aetna clients, brokers, and members can also access important information on Aetna's dedicated web page for the wildfires.
These liberalized services include:
- In-the-moment phone support to help callers cope with the emotional impact of the event
- Resource research and referral to guide callers to local services to meet their needs
- Informational brochures about dealing with a crisis [use the “Coping with different types of crises” dropdown at the bottom of the list]
- Crisis support website
- Note: This site is available to the public – those who do not have RFL for EAP services. Plan Sponsors and Members should use their RFL website to get full access to the online resources and tools
- Management consultation to help organizations respond to the needs of their employees, even if they’re not RFL customers
- Employers may contact our specialized support line at 1-866-579-4684
- Onsite services are available on a fee-for-service basis for companies to help their employees recover from the impact of these events on the workplace
Members can call (888) 802-3862 for customer service or (800) 238-6279 for pharmacy management.
For additional questions regarding premiums, enrollment, access to care, or prescriptions, please reach out to your Amwins Connect Regional Sales Manager.
